COVID REFUND GUARANTEE
We want to reassure you that if you are unable to travel to take your holiday at Crag House Farm because of a National lockdown, or because you are put into a Tier where you are unable to travel, then we will guarantee you a full refund. Please note this applies only to the address given on the booking form by the lead booker and does not apply if an unidentified party member at a different address is unable to travel due to local lockdown.
It is the responsibility of the Lead Guest to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance. We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday. Covid is now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.
There are several suitable options which include cover for COVID-related cancellation (see below), or you can look for suitable cover on comparison sites such as GoCompare . We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially or have any formal relationship with any of these providers. Coverwise Allianz Assistance Trailfinders If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation.
Please see our Terms and Conditions for full details:
COVID 19 PROTOCOL
We are members of the Professional Association of Self Caterers – PASCUK and will be following their initaitive to continue to carry out a full Covid secure clean to the barns prior to your arrival. This cleaning does take a little extra time but it does give our guests peace of mind.
We like to personally welcome all of our guests to ensure that you are comfortable in the property and enjoying your stay. At Crag House Farm we have plenty of space and will be able to meet and speak with you from a safe distance. It is important that we are able to provide a safe environment for you to enjoy your stay. Likewise, we have to ensure the safety of our team and family.
Some things will not be in the barns as usual – for instance not all the games, toys and books will be there, but we will furnish you with a list so you can choose and you won’t miss out
Please look after our Septic Tank – We leave for your use eco-friendly cleaning products for disinfecting surfaces which will not upset the water treatment system.
We trust you will have a fabulous holiday.
If you have any questions, please call us – landline 01287 660864, Liz’s mobile 07811364919
► In line with the agreed guidelines we have conducted a detailed Risk Assessment to ensure the safety of our guests and staff.
► We will continually review our Risk Assessment to take into account any changes in guidelines or legislation.
► A copy of our current Risk Assessment is available on request.