COVID REFUND GUARANTEE
In these uncertain times, we would like to reassure you that if you are unable to travel to take your holiday at Crag House Farm because of a national lockdown, or because you are put into a Tier where you are unable to travel, then we will guarantee you a full refund.
Please note this applies only to the address given on the booking form by the lead booker and does not apply if an unidentified party member at a different address is unable to travel due to local lockdown.
Please see our Terms and Conditions for full details:
COVID 19 PROTOCOLS
We are members of the ‘Professional Association of Self-Caterers’. (PASC) We will be strictly following the Governments Covid 19 guide lines which are being updated as time goes on. You can see them here
We like to personally welcome all of our guests to ensure that you are comfortable in the property and enjoying your stay. At Crag House Farm we have plenty of space and will be able to meet and speak with you from a safe distance. It is important that we are able to provide a safe environment for you to enjoy your stay. Likewise, we have to ensure the safety of our team. We will provide simple instructions for you to follow when you arrive and for your departure to help us make your stay safer and protect the NHS.
Our welcome packs will be a little different from now on! They contain masks, disposable gloves and 80% alcohol hand sanitiser. Everything you need for a trip to the supermarket, if you’ve forgotten to bring any with you.
Cleaning will take extra time – we now have to ‘double clean’ – first our usual high level cleaning, which if you have stayed with us before you will appreciate, Covid 19 procedures now include a total second clean and sanitise process using a Government recommended Virucidal sanitiser.
Some things will not be in the barns as usual – for instance not all the games and books will be there, but we will furnish you with a list so you can choose and you won’t miss out.
Please look after our Septic Tank – We will leave for your use eco-friendly cleaning products for disinfecting surfaces without upsetting the water treatment system.
We sincerely hope that you will have a happy and healthy holiday. However, should a member of your party develop symptoms, the Government advice is to return to your primary residence, and self-isolate. Please let us know immediately if you develop symptoms, as the cleaning protocols for the cottages are then different.
We hope that you will have a fabulous holiday.
If you have any questions, please call us – landline 01287 660864, Liz’s mobile 07811364919
► In line with the agreed guidelines we have conducted a detailed Risk Assessment to ensure the safety of our guests and staff.
► We will continually review our Risk Assessment to take into account any changes in guidelines or legislation.
► A copy of our current Risk Assessment is available on request.